There are many reasons why you may find yourself in a situation where a bill has been sent to a debt collection agency. Fortunately, there are several things you can do to regain control. If you have a bill that has been sent to a debt collection agency, it is a good idea to deal with it as soon as possible. We want to help you resolve the matter, and here is some advice on how to do so:
Familiarize yourself with your case
First and foremost, it is important to find out who the claim is from and how much it is for. Also check what the claim is for. If you have a debt collection claim with us, you can log in to the Customer Portal and get an overview of your case. If you are able to pay the debt collection claim, it is advisable to do so immediately. In the Customer Portal, you can find payment information and a direct link to our payment solutions. If the amount is too large to pay in full at once, you can split the payment or postpone the payment deadline.
Do you need more information about the bill and the case?
If you need more information about the claim and the bill, you can view a copy of the invoice in the Customer Portal and get an overview of the letters or messages we have sent you. You can also get an overview of the costs that have been incurred and when the next ones will be incurred.
Do you need more information about the debt collection process?
It is not always easy to understand everything that happens in a debt collection process or what the various terms mean. We have tried to explain the debt collection process and everything that happens and can happen in our FAQ, so that you can understand this a little more easily. This FAQ is available to you when you log in to the Customer Portal, where you can easily search for what you want to know.
Follow up on the case
If you have registered a repayment agreement or deferral with a payment deadline, you should make sure that you pay the installments or the amount on time. If not, the agreement will be canceled and you will have to pay the entire remaining claim. This may also incur additional costs.
Get help with financial routines
Debt collection is not the end of the world, but if you receive several claims, you should contact someone who can help you establish good financial routines. There are many websites that can help you, and you can also contact NAV for assistance.
Do you disagree with the debt collection claim?
Remember to notify the seller of the goods or services, or us directly, if you disagree. If there is disagreement about the claim, it is important to engage in dialogue so that you, the seller, and we can find the best possible solution together. If you wish to register an objection, you can do so by logging in to the Customer Portal.
