You can pay by logging in to the Customer Portal. Here, you’ll find several payment options.
You can request your payment information, pay the debt collection claim in through online banking or click the payment button to pay directly with a credit card or Vipps.
In most cases we can work out a deal for a deferred payment deadline or pay off your debt in installments.
Use the options in the Customer Portal to apply for a payment plan or ask for a deferment. Please note that this service is not available if you have only received a debt collection notice.
Please also note that additional costs may apply when opting for a deferral or installment plan.
What we can promise you as a consumer, is that the cost related to our payment plans are lower than your regular installment fees, as we charge only one fee per installment. With our installment plan you will always have complete control and a clear overview of how much remains of your debt until everything is paid off.
If you disagree with the invoice or maintain that you did not order the listed item or service, you may register this in our Customer Portal. We recommend that you do this as soon as possible.
We will pass your response on to the seller and halt the debt collection process for the time being. We will inform you of the seller’s position regarding your objection.
If your obligation to pay is confirmed and proven without doubt, we will resume the collection process and set a new payment deadline. If there are any doubts as to whether or not the invoice is correct and legitimate, the seller may request that de dispute is settled by the Conciliation Board.
When registering an objection, you will be given several options and may choose which options apply to your case. You can, and should, also add a comment with additional information.
It is important that you inform us about any action you have taken regarding the claim so far and what type of contact you have had with the creditor. Additionally, it is important that the description of your objection is as accurate and precise as possible.
By logging in to the Customer Portal using your BankID, you get a full overview of all your active and completed debt collection cases with us.
If you simply want to check whether a case is active or completed you can to this right on the portal’s front page, without having to log in.
You will get a detailed overview of the claim, letters we’ve sent you and what has been added in fees for each individual case.
Please note that we cannot provide you with information about outstanding claims handled by other debt collection agencies.
If you are unable to log inn using BankID, please search for BankID in this FAQ so that with can help you sort out the issue.
If you log in to the Customer Portal using the username and password you received in our you will only see the specific case in question.
To see an overview of all cases registered to you, please log in with your BankID.
Log in to the Customer Portal using your BankID to get an overview of all active and completed cases you have with us.
Under each individual case you will find an overview of the claim, the letters we have sent you, and how much has been added in fees.
Please note that we cannot provide you with information about outstanding claims handled by other debt collection agencies.
If you are unable to log inn using BankID, please search for BankID in this FAQ so that with can help you sort out the issue.
Log in to our Customer Portal or call our automated customer service at +47 9551 2000 to get access to all our customer services and get the help you need.
In the Customer Portal you can:
Our goal is to provide you with everything you need to solve the matter on your own, but if you need help you can always contact us through the Customer Portal.
You can log in to the Customer Portal by using your BankID or a username and password found in the letter you received from us.
If you are unable to log in using your BankID it may be because we haven’t registered your social security number. If this is the case, you can log in with the username and password found in the letter you received from us.
You can check whether or not we have registered your social security number In our Customer Portal under the tab named “Personal Information”. If it’s not registered we advise you to go to “Personal Info -> Questions and complains about personal information management -> Contact us”.
Click on “Contact us” and enter your case number, name, address and social security number, and we’ll add it to your case file.
Log in to our web-based Customer Portal and use the contact form found on the FAQ page.
You can get an overview and a printout of all personal information we have registered with you in our Customer Portal. Logg inn to the portal with your BankID and navigate to “Privacy/What personal information is registered with me?”.
Please note that you must use BankID when you log in in order to see this information. This is to ensure that no unauthorized individuals have access to your data, which is an absolute requirement for us.
If you are unable to log in using your BankID, please search for BankID in this FAQ.
You can find information on how we process your personal information in our Privacy Policy.
By logging in to the Customer Portal using your BankID you may update your contact information, to ensure that we always have your correct details.
This makes it easier for us when helping you resolve your case in an efficient and reasonable way. You’ll find a tab called “privacy Policy” in our footer menu.
If you are unable to log in using your BankID, please search for BankID in this FAQ.
By logging in to the Customer Portal using your BankID you may update your contact information, to ensure that we always have your correct details.
This makes it easier for us when helping you resolve your case in an efficient and reasonable way. You’ll find a tab called “privacy Policy” in our footer menu.
If you are unable to log in using your BankID, please search for BankID in this F.A.Q.
There are many reasons why you may end up in a situation where an unpaid invoice has led to debt collection. Fortunately, there are several things you can do to regain control.
If you have received a debt collection claim, we advise you to take care of it as soon as possible. We want to help you solve the case, so here is some advice on what you can do:
This FAQ is available to you when you log in to the Customer Portal and you can use the search function to find your wanted topic.
At its core, a debt collection claim means that an invoice you are unable to pay on time becomes more costly. Here are some simple tips to avoid debt collection:
Read more about your duties and rights as a customer on the Norwegian Consumer Council’s webpages.
If you believe that we have made mistakes in the debt collection process, we would like to know about this and correct the error.
If you are a private person and wish to complain about our case processing, you can do so by logging in to the Customer Portal. Please register your complaint as soon as possible and we will respond promptly.
Relevant complaints regard our handling of your debt collection case, potential violations of the collection law or good collection practice, calculation of fees (collection costs to the collection agency), recovery of disputed claims, etc.
If you do not receive a satisfactory response from us, please contact the Financial Complaints Board. Please note that this board does not assess whether the main claim is correct.
If you are a business owner and wish to complain about parts of our case processing, we request that you this through the Customer Portal. If you do not receive satisfactory answers, you can contact Finanstilynet.
Still have questions regarding your case?
Log in to the Customer Portal and use the contact form found on the F.A.Q. page.