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Help Center

We are Fair

Fair is a name that places demands on us as a debt collection company. Since 2018, we have given consumers the best conditions to pay their debt collection claims and close their case and ensured lower churn rates for companies.

At Fair, we are committed to providing fair, innovative and market-leading solutions to make it easier to manage debt collection and invoice distribution. We understand that debt collection can be a difficult and stressful process, so we strive to make it as easy and efficient as possible for both consumers and creditors. Our experienced team is dedicated to providing the best possible service to ensure that all our customers' needs are met.

Fair Group consists of two subsidiaries: Fair Collection and Fair Distribution. In addition, we offer a range of services in cooperation with our partners.

Frequently Asked Questions

How do I pay?

If you wish to pay, you can do this by logging in to the Customer Portal. Here, you will get several payment options. You can request payment information, pay the claim in your online bank or use the payment button to get directly to payment via bank card or Vipps.

Can I get a payment deferral or help with downpayment?

In the vast majority of cases, we can agree on a deferred payment deadline or the option to pay the debt collection case in instalments. Use the options in the Customer Portal to apply for a repayment agreement or request a payment deferral.

  • Please note that this service is not available if you have only received a debt collection notice.

  • Please also note that additional costs may be incurred in connection with a deferral or instalment arrangement.

What we can promise you as a consumer is that the costs of such arrangements will be lower than normal instalment fees. We will only charge a fee per instalment. Such a repayment agreement will always give you an overview and control, and know how much you have to pay until everything is settled.

I disagree with the claim. What do I do?

If you disagree with the bill, or believe that you have not ordered the product or service, you can register this in the Customer Portal. You should do this as soon as possible. We will communicate this to the seller and stop the debt collection process until further notice. We will inform you about the seller's position on your objection.

If we confirm that you are obliged to pay the debt and there is no doubt that you owe the amount, we can resume the debt collection process and you will be given a new payment deadline. If there is doubt as to whether the bill is correct, the seller may request that the disagreement be considered by the small claims court. When registering an objection, you will be able to tick off various options that are suitable for your objection. You can and should also write a comment in the comments section with other information.

Here it is important that you also communicate what you have done so far and what contact you have had with the creditor. It is also important that you describe the objection as carefully and precisely as possible.

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