Have you received a letter from Fair? Log in to the Customer Portal to access all our customer services Log in to the
Customer Portal
Self-service by phone: Call our customer service at 9551 2000 to access all our customer services Call our customer service
9551 2000

Have you received a letter from us?

I want to pay

You can pay by logging in to the Customer Portal. Here, you’ll find several payment options.

You can request your payment information, pay the debt collection claim in through online banking or click the payment button to pay directly with a credit card or Vipps.

I'm unable to pay right now

In most cases we can work out a deal for a deferred payment deadline or pay off your debt in installments.

Use the options in the Customer Portal to apply for a payment plan or ask for a deferment. Please note that this service is not available if you have only received a debt collection notice.

Please also note that additional costs may apply when opting for a deferral or installment plan.

What we can promise you as a consumer, is that the cost related to our payment plans are lower than your regular installment fees, as we charge only one fee per installment. With our installment plan you will always have complete control and a clear overview of how much remains of your debt until everything is paid off.

I disagree with the claim

If you disagree with the invoice or maintain that you did not order the listed item or service, you may register this in our Customer Portal. We recommend that you do this as soon as possible.

We will pass your response on to the seller and halt the debt collection process for the time being. We will inform you of the seller’s position regarding your objection.

If your obligation to pay is confirmed and proven without doubt, we will resume the collection process and set a new payment deadline. If there are any doubts as to whether or not the invoice is correct and legitimate, the seller may request that de dispute is settled by the Conciliation Board.

When registering an objection, you will be given several options and may choose which options apply to your case. You can, and should, also add a comment with additional information.

It is important that you inform us about any action you have taken regarding the claim so far and what type of contact you have had with the creditor. Additionally, it is important that the description of your objection is as accurate and precise as possible.

I want to check the status of my case

By logging in to the Customer Portal using your BankID, you get a full overview of all your active and completed debt collection cases with us.

If you simply want to check whether a case is active or completed you can to this right on the portals front page, without having to log in.

You will get a detailed overview of the claim, letters we’ve sent you and what has been added in fees for each individual case.

Please note that we cannot provide you with information about outstanding claims handled by other debt collection agencies.

If you are unable to log inn using BankID, please search for BankID in our F.A.Q. so that with can help you sort out the issue.

What customer services does Fair offer?

To get access to our customer services you can log in to our Customer Portal or call our automated customer service at +47 9551 2000.

In the Customer Portal you can:

  • Request payment information
  • Pay by credit card or Vipps
  • Get a copy of your invoice
  • Enter into a payment deferral agreement (not applicable for debt collection notices)
  • Apply for a payment plan (not applicable for debt collection notices)
  • Get a complete overview of all your cases
  • Register an objective if you disagree with the claim
  • Make a complaint about Fair
  • Change your contact information or request a copy of all your personal information
  • Register payments made directly to Fair or the creditor
  • Find answers to your questions in or FAQ

Our goal is to provide you with everything you need to solve the matter on your own, but if you need help you can always contact us through the Customer Portal.

How do I log in to the Customer Portal?

You can log in to the Customer Portal by using your BankID or a username and password.

If you are unable to log in using your BankID it may be because we haven’t registered your social security number. If this is the case, you can log in with the username and password found in the letter you received from us.

If you are using our customer services by phone, you must identify yourself by entering your case number and phone number. Remember to have your case number ready prior to calling us.

Still haven’t found the answer to your question? See our complete list of Frequently Asked Questions here.

About us

A different kind of debt collection agengy

The name “Fair” comes with a set of responsibilities and requirements. We shall not be a company that treats you who owe money unfairly – instead we will offer you the best possible opportunity to pay your debt collection claim without making the situation worse for you.

What does this mean for you in practice?

  • We will provide you with all the necessary information throughout the entire process
  • We will communicate with you in the best way possible – digitally and directly
  • We will give you options for solving the matter at a lower cost than other debt collection agencies
  • We treat everyone equally and fairly, as long as they are willing to try to solve their case

What do we do differently?

By using new technology and fully automated services we have designed solutions that are more efficient, and fairer, than normal collection procedures used by most other debt collection agencies.

If the need for dialogue should arise, we always seek to use digital means of communication, preferably SMS, e-mail, Digipost or through our web-based Customer Portal.

How can you assist us?

Greater efficiency enables us to treat you fair, but to achieve this we need your help.

The most important pieces of information you can provide us with are your telephone number and email address. You can easily update your contact information in our Customer Portal.

Contact us

Still have questions regarding your case?

Log in to our Customer Portal and use the contact form below the FAQ to contact us directly.